“ I am pleased to provide a recommendation for Mark Hassell, who recently conducted de- escalation training for our Ambulatory Clinics. Mark’s expertise in this area has significantly impacted our team and operations. Mark’s training was both comprehensive and engaging, tailored specifically to the needs of our clinics. He effectively conveyed essential techniques for managing and diffusing challenging situations, providing our staff with practical tools and strategies to handle various scenarios confidently and professionally. Throughout the training sessions, Mark demonstrated exceptional knowledge and experience. His ability to create a supportive learning environment and address real-world issues with practical solutions was highly appreciated. The feedback from our team has been overwhelmingly positive, highlighting the relevance and applicability of the skills learned. Mark’s contribution has undoubtedly enhanced our team's capabilities in managing difficult interactions, leading to improved patient and staff experiences. I am confident that his training will continue to benefit our organization for the long term. I highly recommend Mark Hassell for any de-escalation training needs. His professionalism, expertise, and dedication to excellence are truly commendable.